Clearon's Customer Support receives inquiries, such as requests from consumers, potential complaints regarding services, or matters concerning the processing of personal data. If such matters require action within Clearon, they are registered in a case management system to ensure proper handling.
Clearon is the data controller for these matters.
Contact details provided by the consumer, such as name, email, phone number, and postal address, as well as information related to the case.
1. To safeguard the customer's interest or request.
2. After processing is complete, the case and contact details are retained for 12 months. This is in the legitimate interest of both the consumer and Clearon to be able to resume, track, or revisit the case.
Data may be collected from Clearon’s partners for the respective service if necessary for handling the case.
Data may be transferred to Clearon’s partners for the respective service if necessary for handling the case.
The consumer must be aware that personal data is processed and stored as described above.
Once the retention period for the case as specified above has been reached, stored personal data will be deleted.