Manually printed vouchers took time and created unnecessary paper waste. By digitising its customer care with Clearon's Customer Care, Leksands Knäckebröd has freed up time and radically reduced administration.
"It was an enormous amount of manual work that took up a lot of time, even though we actually receive very few complaints each year," says Annika Sund, Head of Marketing at Leksands Knäckebröd. "Two years ago, we therefore chose to connect Customer Care to our customer care system, and it's worked out really well."
"Handling now takes a fraction of what it did before, and our customer service manager can spend her time on more important things than printing out vouchers and posting them," says Annika.
"It only took an hour or so to learn, and since then it's been running smoothly without any problems," she says.
By digitising the handling of customer compensation, Leksands Knäckebröd has eliminated paper waste and sharply reduced the administrative burden. "I could never imagine going back to what we had before," says Annika Sund.
Digital handling of customer compensation took only a fraction of the time compared with the manual system.
It took only an hour or so to learn the new system, which has been running smoothly without any problems ever since.
The switch from physical vouchers to a digital solution eliminated unnecessary paper waste.
